Frequently Asked
Questions
Consult our FAQ section and get quick and reliable answers. We will guide you through the entire logistics process so you can make informed and secure decisions.
Everything You Need to Know
Answers to Your Questions
Find clear answers about our air cargo services, special shipments, and value transportation. We guide you through each step to ensure your logistics experience is safe, fast, and efficient. Explore our frequently asked questions and clear up all your doubts.
Do you provide air transport for live animals?
Yes, we coordinate the transport under IATA LAR protocols, ensuring animal welfare, safety, and regulatory compliance at every stage of the journey.
What types of standard cargo can you transport?
We efficiently manage general cargo, ensuring traceability, speed, and connectivity with multiple international destinations.
Can you transport hazardous materials?
Yes, we have certified personnel for the transport of dangerous goods (DGR), strictly complying with international safety regulations.
What is the guaranteed delivery service?
Of course, we offer high-priority courier solutions ideal for critical-value products and reduced transit times.
Do you offer express shipping solutions?
Yes, we have high-priority courier solutions, ideal for documents, urgent packages, and critical-value products, with reduced transit times.
How do you handle pharmaceutical logistics?
We manage pharmaceutical and biotechnology products with specialized handling, temperature control, real-time monitoring, and compliance with Good Distribution Practice (GDP) standards.
Can you transport oversized cargo?
Yes, we offer tailored solutions for non-standard, oversized, or exceptionally heavy cargo, with technical planning and dedicated support teams.
Do you handle repatriation of human remains?
Yes, we provide a humanitarian and respectful service for the transport of human remains, complying with all legal, sanitary, and consular requirements.
Do you offer value transportation services?
Yes, we offer secure custody and transport of high-value goods, both economic and symbolic, with traceability, continuous monitoring, and enhanced security protocols.
