OUR
SERVICES
Commercial Representation
(GSA – General Sales Agent)
We act as the official representative of the airline in the Chilean market, assuming the role of a local commercial office. Our goal is to maximize the airline’s presence, sales, and positioning in the country, ensuring management aligned with the company’s global guidelines.
- Comprehensive sales management: Development of commercial strategies tailored to the Chilean market, identifying opportunities, and generating demand for both cargo and passengers.
- Strategic business relationships: Maintaining and strengthening ties with travel agencies, logistics operators, consolidators, and corporate clients.
- Active brand representation: Participation in trade fairs, workshops, business meetings, and other industry events to enhance visibility and positioning of the airline.
- Local execution of global campaigns: Implementation and monitoring of promotions, incentives, and commercial policies defined by the airline.
- Multilevel coordination: Continuous and smooth communication with head offices and other GSAs in the region to ensure consistency in commercial and operational strategy.
Customer Service
and Support
We provide close, agile, and personalized service to all key stakeholders in the airline’s commercial and logistical ecosystem in Chile. Our local team is trained to act as the first point of contact, ensuring a service experience aligned with the company’s standards.
- Direct and personalized service: Comprehensive support to travel agencies, IATA agents, freight forwarders, logistics operators, and corporate clients.
- Quote and reservation management: Efficient processing of requests, rates, availability, and proactive management of confirmations.
- Operational follow-up: Constant monitoring of bookings, shipments, and delivery processes, with active communication to the client.
- After-sales support: Resolution of issues, reissuances, changes, compensation, and claims management.
- Multichannel service: Availability via email, phone, messaging tools, and integrated reservation systems.
Air Cargo Management
We specialize in optimizing and promoting the airline’s air cargo capacity in the Chilean market, managing both export and import operations, with a focus on efficiency, regulatory compliance, and traceability.
- Active commercial promotion: Strategic dissemination of route network, frequencies, capacities, and special conditions to potential clients.
Relationship with terminals and operators: Effective coordination with cargo terminals, customs warehouses, and local logistics operators. - Cargo operations supervision: Monitoring compliance with procedures, handling times, and documentation for export shipments.
- Documentation and regulatory management: Advising on cargo requirements, restrictions (such as DGR), perishables, and local regulations.
- Tracking and control: Digital registration of bookings, stock of air waybills, coordination with GHA, and tracking until flight departure.
- Import processes: Customs pre-advisory, unloading supervision, data entry into the customs system, notification to the consignee, and personalized assistance.
- Development of cargo opportunities: Identifying new industrial sectors, exporters, importers, and potential routes.
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Institutional Representation
We act as the official link between the airline and the institutional and regulatory environment in Chile, protecting its image, ensuring compliance with regulatory requirements, and actively participating in the sector’s ecosystem.
- Interlocution with authorities: Representation before public organizations such as DGAC, Customs, SAG, Ministry of Transport, and others.
- Administrative process management: Support with procedures, licenses, operational permits, and regulatory reporting.
- Sector participation: Presence in chambers, associations, and forums related to civil aviation, foreign trade, and logistics.
- Defense of corporate interests: Monitoring and action regarding regulations, policies, or situations affecting the airline.
- Institutional image projection: Communication aligned with the brand’s identity and values in all public domains.
Market Intelligence
- Trend analysis: Periodic reports on market behavior, demand evolution, and projections.
- Competitive benchmarking: Study of rates, frequencies, capacity, and commercial actions of direct and indirect competitors.
- Opportunity identification: Recommendations for developing new routes, services, or market segments.
- Regulatory monitoring: Tracking regulatory changes that may affect operations or demand.
- Support for strategic planning: Key data to define commercial goals, operational adjustments, or investments.
